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Telemedicine is a digital health solution that connects the patient and clinician through real-time audio and video technology. An alternative to traditional in-person care, telemedicine allows the patient and their clinician to see and hear each other through a smartphone, tablet, or computer.
There are a few different ways a member can access telemedicine:
Student Health Fee
Students have access to non-urgent care via telemedicine without a copayment or visit limits. More than 10 departments at HUHS can provide care via telemedicine.
Student Health Insurance Plan
- The provider is contracted with Blue Cross Blue Shield (BCBS) to offer telemedicine consultations to their patients.
- The provider offers telemedicine consultations through Well Connection.
- The provider is out-of-network; however, they use a HIPAA-compliant platform to offer telemedicine consultations to their patients. The member’s cost will be higher in these cases.
| Provider Type | Coverage |
|---|---|
| In-Network | Members can meet with their provider via telephone or telemedicine consults The benefit is open to all specialty types, including urgent care and mental health services The provider must be licensed in the same state where the member is located |
| Out-of-Network | Members can meet with their provider via telephone or telemedicine consults The benefit is open to all specialty types, including urgent care and mental health services The provider must be licensed in the same state where the member is located Out-of-network cost-sharing will apply, except for services billed with a COVID-19 diagnosis |
Contact BCBS at (800) 257-8141 to see if your provider is contracted to offer telemedicine consultations. If your provider is out-of-network, make sure to confirm that they use a HIPAA-compliant platform to offer telemedicine consultations.
Well Connection
Medical providers are accessible 24 hours a day, 7 days a week, 365 days a year for non-emergency care; mental health providers are available by appointment.
- Receive care from the comfort of your home, your dorm room, or a hotel
- No referral is needed to diagnose non-emergency conditions like a sprained ankle, sore throat, or bronchitis and mental health
- You pay the same cost share that you would pay when visiting a doctor in-person
- Access Well Connection via the MyBlue Member App.
- Under “My Care” You will see “Video Doctor Visits” after signing in.
If you do not have a MyBlue account, you will need to set one up.
TimelyCare
Harvard students who have paid for the Student Health Fee are eligible to access TimelyCare. As part of Harvard’s partnership with TimelyMD, students have access to services in TimelyCare, including:
- Scheduled counseling
- Psychiatry
- Self-care content
- Peer support community
- Unlimited health coaching
Students have access to the TimelyCare wellbeing app anytime. That means you have access during breaks, after-hours, and any time you need wellbeing resources! Register for any of these services with your Harvard student email address.
